Documentation Update Schedule
Process Document
Title: Documentation Update Schedule
Department: Documentation / Product / QA
Audience: Technical Writers, Product Managers, QA Leads
Document Owner: Documentation Manager
Last Reviewed: [Date]
1. Purpose
To establish a consistent schedule and process for reviewing, updating, and maintaining all user-facing and internal documentation.
2. Scope
Applies to all product manuals, help centre articles, SOPs, API references, and onboarding materials.
3. Update Frequency Guidelines
| Document Type | Review Cycle | Owner |
|---|---|---|
| User Manuals | Quarterly | Tech Writers |
| API Documentation | With each release | Dev/Writer |
| Onboarding Materials | Biannually | Product |
| SOPs / Internal Docs | Every 6 months | Ops/Quality Team |
| Release Notes | Per release | Writer/QA |
| Help Center Articles | Monthly check | CX/Content Team |
4. Update Triggers
- Product release or feature change
- Feedback from users or support
- Compliance or regulatory updates
- Identified gaps or outdated content during audits
5. Review Process
- Schedule recurring review meetings per document type.
- Assign a responsible party to each document.
- Track updates via the shared documentation tracker.
- Include revision history with timestamps and editor initials.
6. Change Approval
- Major updates (new features, workflows): reviewed by product owner.
- Minor fixes (typos, screenshots): peer-reviewed.
- Regulatory or policy edits: require compliance approval.
7. Tools Used
- Confluence or Google Docs for collaborative editing
- Version control (Git, SVN) for developer documentation
- Shared calendar/reminders for update cycles
End of Document
